More capacity. Less pressure on your team.
Your fleet does not stop when your office team gets busy. MEGANUM provides flexible dispatch, call handling and operational support for UK taxi and private hire operators that need more capacity without immediately expanding their internal team.
Fleet Operations
Keep ownership of your operation while giving your team extra hands where they are needed most.
- ✓ Booking and inbound call handling
- ✓ Dispatch and controller support
- ✓ Night and weekend overflow
- ✓ Driver administration
- ✓ Customer and account support
You do not have to outsource everything.
Outsourcing works best when it solves a real operational problem. We start by understanding where your team is under pressure, then identify the work that can be handled reliably outside your core office operation.
Sometimes the problem is not demand.
It is what happens behind the scenes when demand increases faster than your team can comfortably handle it.
Phones get busy.
Calls, bookings and customer enquiries can quickly pull dispatchers away from the work that keeps vehicles moving.
Your best people do everything.
When experienced staff spend their time answering routine calls or administration, important operational work can wait.
Another employee is not always the answer.
A flexible external team can sometimes make more sense when the workload changes by shift, season, contract or demand.
Outsource the work. Keep the control.
Choose the areas where additional operational capacity would make the biggest difference to your business.
Booking & Call Handling
Give customers a reliable point of contact while your internal team concentrates on dispatch and operations.
- Inbound booking enquiries
- Customer call handling
- Booking amendments and updates
- Customer account support
Dispatch & Controller Support
Add operational capacity during busy periods, specific shifts or areas where your existing team needs support.
- Dispatch support
- Controller assistance
- Driver communication
- Peak and overflow support
Driver Administration
Reduce administrative pressure by moving repeatable driver and fleet tasks away from your core operational team.
- Driver onboarding support
- Document tracking
- Vehicle administration
- Compliance administration
Customer & Account Support
Extend your operational team with support for customers, corporate accounts and routine service administration.
- Corporate account support
- Customer callbacks
- Complaint handling support
- Operational reporting
Start small. Learn what works.
You do not need to redesign your whole business to test outsourcing.
Tell us where the pressure is
We look at your current workload, shifts, systems and operational bottlenecks.
Map the workflow
We identify which tasks can be handled externally and where responsibilities should remain with your team.
Test before expanding
Begin with a defined process, shift or workload. Expand when the arrangement makes operational sense.
You do not need to hand over the whole operation.
Perhaps your problem is three hours of overloaded phones every evening. Perhaps it is weekend demand. Perhaps your dispatch team is spending too much time on administration.
That is where the conversation should start.
- One process
- One shift
- One operational bottleneck
- Clear responsibilities
- Defined success measures
Let us look at what is actually slowing your operation down.
Tell us a little about your fleet and the work you would like to outsource. You do not need to know exactly what solution you need. We can start with the problem.
Tell us about your operation
The more context you provide, the more useful our first conversation can be.
Thanks — we have your enquiry.
Your information has been submitted to the MEGANUM operations team. If you would like to continue the conversation on WhatsApp, you can send the details directly to our team.
Continue on WhatsApp →Before you outsource.
A few practical questions operators usually ask before starting a conversation.
Do we have to outsource our entire operation? +
Can you work with our existing dispatch software? +
Can we outsource only night or weekend work? +
What information do you need from us? +
How do we know what we should outsource? +
Your next hire may not be the first solution.
If your fleet is growing, your phones are getting busier or your team is spending too much time on operational administration, start with a conversation.
Tell Us Where You Need Help →